A-C

Application of Activity-Based Costing (ABC) in a Peruvian Based NGO System 
Operations Research Results                                      Summary

Applying Benchmarking in Health (Project Report)

Assessing the Economic Impact of the New System of Care for Arterial Hypertension in Tula Oblast, Russia 
Operations Research Results
Summary

Assessing the Functionality of Job Aids in Supporting the Performance of IMCI Providers in
Zambia
Operations Research Results
Summary

Assessing Health Worker Performance of IMCI in Kenya  (Case Study)       
Evaluación del desempeño en AIEPI de los trabajadores de salud en Kenya

Assessing Malaria Treatment and Control at Peer Facilities in Malawi (Case Study)

Assessing the Quality of Facility-Level Family Planning Services in Malawi
(Case Study)
Evaluación de la calidad de los servicios de planificación familiar a nivel de establecimiento en Malawi

Assessing the Quality of Healthcare at the District Level in Rwanda (Case Study)

Bangladesh: NGO and Public Sector Tuberculosis Service Delivery—Rapid Assessment Results

Baseline Assessments of Essential Obstetric Care: Bolivia, Ecuador, and Honduras

The Chile Quality Assurance Program:  Final Evaluation
Evaluation                            Evaluation Summary

Client Communication Behaviors with Healthcare Providers in Indonesia
Operations Research Results
Summary

A Comparison of Computer-Based and Standard Training in the Integrated Management of Childhood Illness in Uganda
Operations Research Results
Summary

Comparison of Methods for Assessing Quality of Health Worker Performance Related to Management of III Children: Malawi Field Study  (Country Report)

Comparison of Two Methods for Determining Provider Attendance during Normal Labor and Delivery: Benin, Ecuador, Jamaica, and Rwanda (Operations Research Results)

Compliance, Workload, and the Cost of Using the Integrated Management of Childhood Illness Algorithm in Niger
Operations Research Results
Summary

Cost-Effectiveness of Self-Assessment and Peer Review in Improving Family Planning Provider-Client Communication in Indonesia (Case Study, PDF version only)

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The Global Polio Laboratory Network:  A Model for Good Laboratory Practice Development (Project Report)

The Guatemala QAP Evaluation: Application and Institutionalization of Quality Assurance (Evaluation)

Health Care Quality Glossary, Russian Federation - United States of America
English/Russian

Health Care Sector Reform and Quality Assurance in Costa Rica (Country Report)

Helping District Teams Measure and Act on Client Satisfaction Data in Niger
Operations Research Results                       Two-page Summary

Helping Healthcare Providers Perform According to Standards  (Issue Paper)

HIV/AIDS-Related Stigma, Fear, and Discriminatory Practices among Healthcare Providers in Rwanda

HIV and Infant Feeding: A Compilation of Programmatic Evidence (Technical Report)

How Can Self Assessment Improve the Quality of Healthcare? (Issue Paper)

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I-K

The Impact of Accreditation on the Quality of Hospital Care: KwaZulu-Natal Province, Republic of South Africa
Operations Research Results
Summary

The Impact of a Programme to Prevent Mother-to-Child Transmission of HIV: Disease Transmission and Health-Seeking Behaviour among HIV-Positive Mother-Child Pairs in Jamaica (Operations Research Results)

Impact of QA Methods on Compliance with the Integrated Management of Childhood Illness Algorithm in Niger
Operations Research Results                    Two-page Summary

The Impact of Self-Assessment with Peer Feedback on Health Provider Performance in Mali Operations Research Results
Summary

Implementing a Client Feedback System to Improve the Quality of NGO Healthcare Services in Peru
Operations Research Results                    Two-page Summary

Improving Adherence to Cotrimoxazole for the Treatment of Childhood Pneumonia in Niger
Operations Research Results                    Two-page Summary

Improving Care for Women Suffering from Pregnancy-Induced Hypertension (Project Report) (available in English and Russian)

Improving Compliance with Standards for Essential Obstetric Care in Bolivia (Case Study)

Improving Interpersonal Communication Between Health Care Providers and Clients  
(Monograph)

Improving the Management of Obstetric Emergencies in Uganda through Case Management Maps Operations Research Results
Summary

Improving Provider-Client Communication: Reinforcing IPC/C Training in Indonesia with Self-Assessment and Peer Review
Operations Research Results
Summary

Improving the Quality of Care for Women with Pregnancy-Induced Hypertension Reduces Costs in Tver, Russia
Operations Research Results
Summary

Improving the System of Care for Patients Suffering from Arterial Hypertension 
Summary Report                            Report (Available in English and Russian)

Improving the System of Care for Women Suffering from Pregnancy Induced Hypertension
Summary Report                            Report   (Available in English and Russian)

Increasing Compliance with Maternal and Child Health Standards
Operations Research Report
Summary

Institutionalization of Quality Assurance  (Report)

Internal Quality Assurance:  Lessons Learned from the PKMI Hospital Program in Indonesia 
(Country Report)

Job Aids Symposium
View and download presentations and transcripts from the symposium

Kenya: Assessment of Health Workforce Competency and Facility Readiness to Provide Quality Maternal Health Services

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L-N

Licensure, Accreditation and Certification: Approaches to Health Services Quality
Licenciamento, Acreditação e Certificação: Abordagens à Qualidade de Serviços de Saúde
Licenciatura, Acreditación y Certificación: Enfoques para la Evaluación y Administración
de la Calidad de los Servicios de Salud

Making a Commitment to Quality: Development of a National Quality Assurance Program in Chile 1991-1998
(Country Report)

Managing Quality Through Regulation: Priorities and Possibilities (CD ROM)

Manual para la humanización y adecuación cultural de la atención del parto (HACAP) [Manual on the Humanization and Cultural Adaptation of Delivery Care]

Maximizing Quality of Care through Health Sector Reform: The Role of Quality Assurance Strategies (Technical Report)

Maximización de la calidad de la atención mediante la reforma del sector salud: La función de las estrategias de garantía de calidad

Measuring the Competence of Health Care Providers
(Issue Paper)

Measuring the Cost of Inefficient Use of Laboratory Resources: Ecuador
Operations Research Results
Summary

A Modern Paradigm for Improving Healthcare Quality  (Monograph)
Un paradigma moderno para mejorar la calidad de la atención de salud fffffffff
Un Paradigme Moderne de lAmélioration de la Qualité des Soins de Santé
(Also available in Russian)

Monitoring the Quality of Hospital Care  (Health Manager's Guide)

Monitoring the Quality of Primary Care  (Health Manager's Guide)
Le Monitorage de la Qualité des Soins de Santé Primaires
Vigilancia de la calidad de la atención primaria

Neighbor-to-Neighbor Education to Improve Malaria Treatment in Households in Bungoma District, Kenya
Operations Research Results
Summary

The Nicaragua Mother and Baby Friendly Health Units Initiative: Factors Influencing Its Success and Sustainability (Operations Research Results)
La Iniciativa de Unidades de Salud Amigas de la Niñez y la Madre en Nicaragua

The Niger QAP/BASICS Joint Project Final Evaluation
Evaluation                                         Evaluation Summary

The Niger QAP/BASICS Joint Project: An Evaluation of QA Activities Two Years Later
Operations Research Results
Summary

Niger Measles Initiative Phase II Final Report 
(Country Report)

The Niger Country Report: Tahoua Project
(Country Report)

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O-Q

Participatory Supervision with Provider Self-Assessment Improves Doctor-Patient Communication in Rural Mexico
(Operations Research Report)

Philippines: Reducing Treatment Default Among Tuberculosis Patients
(Country Report)

Poland: Improving Quality of Care in Eight Polish Hospitals
(Country Report)

0

QA Brief
Volume IX, No.1., Spring 2001 (Quality Assurance and Performance Improvement)

QA Brief
Volume IX, No.2., Winter 2001 (Improving Maternal and Child Care through Quality Assurance)

QA Brief
Volume VIII, No. 2., Fall 1999 (Accreditation, Licensure, and Certification)
(Available in English, French, and Spanish)

QA Brief
Volume VIII, No. 1, Winter 1999   (Organizing for Quality) 
(Available in English, French, and Spanish)

Quality in Action in Rwanda: Case Studies
La Qualité en Action au Rwanda Études de Cas, Ministère de la Santé Rwanda"

Quality Assurance of Health Care in Developing Countries
Garantía de calidad de la atención de salud en los países en desarrollo

Quality Assurance Kit CD-ROM

Quality Improvement Teams in Morocco: An Evaluation of Functionality and Success
Operations Research Results
Summary

Quality of Obstetric Care Observed in 14 Hospitals in Benin, Ecuador, Jamaica, and Rwanda
(Operations Research Results)    

The Quality of Supervisor-Provider Interactions in Zimbabwe
Operations Research Results  
Summary                                      

Quantifying the Economic Impact of Using Evidence-Based Clinical Guidelines for Pregnancy-Induced Hypertension in Two Hospitals in Tver Oblast

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R-T

Redesigning Hospital Documentation Systems to Improve the Quality of Patient Obstetric Records in Ecuador
Operations Research Results
Summary

(Re)Designing the System of Care for Neonates Suffering from Respiratory Distress 
(Report)  (Available in Russian)

Review of Health Services Accreditation Programs in South Africa (Operations Research Results)

Rwanda Human Resources Assessment for HIV/IDS Services Scale-up – Phase 1 Report: National Human Resources Assessment (Operations Research Results)

Rwanda Human Resources Assessment for HIV/AIDS Services Scale-up – Phase 2 Report: Sample Site Data Collection and Analysis (Operations Research Results)

Rwanda Human Resources Assessment for HIV/AIDS Services Scale-up – Phase 3 Report: Staffing Implications and Scenarios for HIV/AIDS Services Scale-up (Operations Research Results)

Rwanda Human Resources Assessment for HIV/AIDS Services Scale-up: Summary Report (Operations Research Results)

Safe Motherhood Studies—Results from Benin: Competency of Skilled Birth Attendants, The Enabling Environment for Skilled Attendance at Delivery, In-Hospital Delays in Obstetric Care (Documenting the Third Delay) (Operations Research Results)

Safe Motherhood Studies—Results from Jamaica: Competency of Skilled Birth Attendants; The Enabling Environment for Skilled Attendance at Delivery; In-Hospital Delays in Obstetric Care (Documenting the Third Delay) (Operations Research Results)

Safe Motherhood Studies—Results from Rwanda: Competency of Skilled Birth Attendants; The Enabling Environment for Skilled Attendance at Delivery; In-Hospital Delays in Obstetric Care (Documenting the Third Delay) (Operations Research Results)

Safe Motherhood Studies—Timeliness of In-Hospital Care for Treating Obstetric Emergencies: Results from Benin, Ecuador, Jamaica, and Rwanda (Operations Research Results)

Setting up a National Hospital Accreditation Program: The Zambian Experience
Operations Research Results                                          Summary

Situational Analysis of TB-HIV Co-infection in Russia and Four QAP Project Regions: Samara, Saratov, Orenburg, and St. Petersburg
Technical Report

Strengthening the Capacity of African Institutions for Improving the Quality of Nutrition Programs:  Final Report of the Greater Horn of Africa Initiative  (Report)

Sustaining Quality of Healthcare: Institutionalization of Quality Assurance (QA Monograph)
Sostenibilidad de la Calidad en la Atención de Salud: Institucionalización de la Garantía de la Calidad

Taxonomy of Health System Standards   (Report)

A Team in Malawi Uses Quality Assurance to Address Cholera Issues

Testing a PMTCT Infant-feeding Counseling Program in Tanzania (Operations Research Results Report)

Training Manager's Guide (Monograph)

Treating Tuberculosis in the Private Sector: Cambodia (Operations Research Manual)

Tuberculosis Case Management CD-ROM

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U-Z

The Use and Effect of Computer-Based Training in Healthcare:  What Do We Know?
(Issue Paper)

The Use and Effect of Distance Education in Healthcare:  What Do We Know?
(Issue Paper)

The Use and Effect of Job Aids by Health Care Providers:  What Do We Know?
(Issue Paper)

Using Client Satisfaction Data for Quality Improvement of Health Services in Peru  (Case Study)

Using Problem-Solving Teams to Improve Compliance with IMCI Guidelines in Kenya
Operations Research Results
Summary

Using Team Problem Solving to Improve Adherence with Malaria Treatment Guidelines in Malawi (Case Study)

Using Quality Assessment to Improve Maternal Care in Nicaragua (Case Study)

Using Quality Design to Improve Malaria Rapid Diagnostic Tests in Malawi
Operations Research Results                                    Summary

Using Screening Data to Improve Hypertension Care in Russia  (Case Study)

Vendor to Vendor Education to Improve Malaria Treatment by Drug Outlets in Kenya
Operations Research Results
Summary

Vendor-to-Vendor Education to Improve Malaria Treatment by the Private Sector:  A "How-To" Guide for District Managers
(Health Manager's Guide)

The Zambia Accreditation Program Evaluation
Operations Research Results
Operations Research Summary

Zambia Evaluation
Evaluation                           Evaluation Summary

The Zambia HIV/AIDS Workforce Study: Preparing for Scale-up (Operations Research Results)

Zambia Performance-based Incentives Pilot Study (Operations Research Results)

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