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Improving Interpersonal Communication Between Health Care Providers and Clients

Because of the size of this publication, we have broken it down into its components for downloading purposes. Please feel free to download one or all of the files:

Part 1: A Conceptual Framework for Interpersonal Communication (277K)
Part 2: Case Studies (380K)
Appendix A: Job Aid (140K)
Appendix B: Training Manual for IPC (Egypt) (456K)
Appendix C: Training Manual for IPC (Trinidad and Tobago) (411K)
Appendix D: Training Manual for IPC (Honduras) (457K)
Appendix E: Data Collection Tools (302K)
Appendix F: Annotated Bibliography (276K)

 

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The Quality Assurance Project (QAP) is funded by the U.S. Agency for International Development (USAID) under Contract Number GPH-C-00-02-00004-00.